![]() If only Apple Mobile Device Support fails to install, gather an AMDS installer log using the steps in the internal section of iPhone, iPad or iPod not recognised in iTunes for Windows. If these steps haven’t resolved your customer’s issue, gather an installer log and MSinfo32 to send with your RTA to engineering. If you see multiple cases of a particular installation issue with no solution, please notify AppleCare Engineering through your escalation channel. If the steps in this article haven’t resolved your issue, you may be able to find a solution by searching the Microsoft support website. Restart your computerĪfter the restart, try to install iTunes again. ![]() If you’ve installed security software and are experiencing issues with installing iTunes for Windows, you may need to disable or uninstall security software to resolve the issues. Some background processes can cause issues that prevent applications such as iTunes from installing. If you can't download or update iTunes from the Microsoft Store, contact Microsoft for help. ![]() Go to the Microsoft Store to download the latest version of iTunes for Windows 10Īfter you’ve downloaded iTunes, you can check for updates to iTunes in the Microsoft Store. Download the latest supported version of iTunes from the Microsoft Store If you can’t install the updates, refer to your computer’s help system, contact your IT department or visit for more help. To download the latest updates, visit the Microsoft Windows Update website. Install the latest Microsoft Windows updates You can also refer to your computer’s help system, contact your IT department or visit for more help. ![]() If you’re not sure whether you have an administrator account, find out how to log in as an administrator. Make sure you're logged in to your computer as an administrator ![]()
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